Phase 5 Mohali, Punjab

160055

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Terms and Conditions

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1. Introduction

1.1. Urban Sewak is a registered non-profit organization committed to social welfare, including food distribution, child welfare, education, environmental sustainability, and healthcare support.
1.2. Our website serves as a platform for raising awareness, accepting donations, enrolling members, and coordinating volunteer activities to achieve our mission.
1.3. These Terms apply to all visitors, donors, members, volunteers, and other users of the website.

2. Donations & Payments

2.1. Donations made to Urban Sewak are voluntary contributions that support our social service projects.
2.2. All donations are non-refundable, except in cases of accidental duplicate transactions. Refund requests must be made within 7 days of payment.
2.3. Donors are advised to provide accurate details for receipts and tax benefits, as applicable under the Income Tax Act (India) Section 80G.
2.4. We process donations through secure third-party payment gateways. While we ensure the security of transactions, we are not responsible for any issues related to external payment providers.
2.5. Corporate donors and large contributions may require additional documentation for verification.

3. Membership & Subscription

3.1. Urban Sewak offers monthly and yearly membership plans with exclusive benefits, including:

  • Supporter Membership (₹500/month) – Basic donor access and updates.
  • Advocate Membership (₹1,000/month) – Includes Financial Protection Cover up to ₹10 lakh and emergency blood support.
  • Champion Membership (₹2,000+/month) – Includes priority services, social media recognition, and interaction with leadership.

3.2. Membership fees are non-refundable and are used to support various NGO initiatives.
3.3. Members are expected to uphold the values and mission of Urban Sewak. Misuse of membership privileges can result in cancellation without refund.
3.4. Members are responsible for ensuring their personal details are accurate to receive benefits like Financial Protection Cover and Emergency Blood Support.

4. Volunteer Guidelines

4.1. Volunteers must register through our official platform, providing valid identification and contact details.
4.2. Participation in field activities requires adherence to Urban Sewak’s code of conduct and policies on ethical social work.
4.3. Volunteers engaging in physical or on-ground activities do so at their own risk. Urban Sewak is not liable for any injuries, damages, or losses sustained during participation.
4.4. Volunteers must respect the privacy and dignity of beneficiaries. Unauthorized photography, sharing of sensitive information, or misuse of resources will result in immediate removal from the program.
4.5. We reserve the right to accept, decline, or terminate any volunteer’s participation at any time.

5. Content & Copyright

5.1. All content, including text, images, logos, videos, and graphics on this website, is the intellectual property of Urban Sewak unless otherwise stated.
5.2. Unauthorized copying, reproduction, or distribution of website content is strictly prohibited.
5.3. Users may share content for non-commercial purposes with proper attribution.
5.4. Any third-party content featured on our website is credited to the respective owners, and we do not claim ownership.

6. Privacy & Data Protection

6.1. Urban Sewak is committed to protecting your privacy. Any personal information collected is used solely for:

  • Processing donations and issuing receipts.
  • Membership registration and benefits.
  • Volunteer coordination.
  • Providing updates on NGO activities.

6.2. We do not sell, rent, or share personal data with third parties, except as required by law.
6.3. Users must ensure their contact information is accurate to receive communications.
6.4. For more details, please refer to our Privacy Policy.

7. Limitation of Liability

7.1. Urban Sewak is not responsible for any losses, damages, or liabilities arising from:

  • Use of our website or participation in activities.
  • Third-party services, including payment gateways and external donation platforms.
  • Technical errors, downtime, or security breaches beyond our control.

7.2. While we strive to keep our information updated, we do not guarantee complete accuracy at all times.

8. External Links & Third-Party Services

8.1. This website may contain external links to partner organizations, news articles, or service providers.
8.2. Urban Sewak is not responsible for the privacy policies, content, or security of third-party websites.
8.3. Users should review external websites’ terms before engaging with them.

9. Event Participation & Publicity

9.1. By attending Urban Sewak events or volunteering, participants grant permission for photography and videography for promotional use.
9.2. If any individual wishes to opt out of being featured in public materials, they must notify us in writing before the event.

10. Insurance & Emergency Services

10.1. Members under Advocate and Champion Plans receive accidental insurance coverage up to ₹10 lakh, subject to terms set by the insurance provider.
10.2. Urban Sewak facilitates emergency blood donation support, but does not guarantee availability in all circumstances.

11. Changes to Terms & Conditions

11.1. Urban Sewak reserves the right to update these Terms and Conditions at any time.
11.2. Continued use of our website and services implies acceptance of the latest version of these terms.
11.3. Changes will be communicated through our website and/or email updates to registered users.

12. Governing Law & Dispute Resolution

12.1. These Terms and Conditions are governed by the laws of India.
12.2. Any disputes arising from these terms shall be resolved through negotiation or legal proceedings within the jurisdiction of Mohali, India.

At Urban Sewak, we believe that real change happens when people come together for a cause. By becoming a member, you’re not just supporting our mission—you’re actively transforming lives!

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Phase 5 Mohali, Punjab, 160055

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